Exchange Policy

At Rhyme of Jewels, your satisfaction is our priority. If you encounter any issues with your purchase, please review our exchange policy below:

1. Eligibility for Exchange:

   • Items only with manufacturing defects, wrong orders can be exchanged.
   • To be eligible for a free exchange, the item must have been delivered within 3 days. Requests made after this period will not be considered under manufacturing defects.
   • Items damaged due to wear and tear do not qualify for a free exchange.

2. How to Request an Exchange:

   • Contact us via the provided link or WhatsApp (calls are not available). Please include photographs of the damaged or incorrect piece in your message.
   • We will schedule a reverse pickup at no additional cost to you.

3. Processing the Exchange:

   • Once we receive the returned item, we will exchange it for a fresh new piece within 7 working days, at no extra cost.
   • If an exchange is not feasible, we will issue a credit note for the return amount. Refunds are not available.

4. Additional Assistance:

   • For any queries not covered by this policy, please reach out to us via WhatsApp or through the provided link. Our team at Rhyme of Jewels will be happy to assist you!

Thank you for shopping with us, and we appreciate your understanding.